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Act Like a Tour Guide to Create Customer Relationships

Ask questions and an opportunity is created to build a relationship.  You become the customers’ guide, a directional source that will help them solve a problem or fulfill their wish that brought them...

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Ten Tips to Create and Build Customer Relationships

There is a distinction between customer satisfaction and customer retention.  Many companies don’t understand the concept.  Someone might be happy with your product or service, basic satisfaction, but...

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